Confience
Privacy Policy
This Privacy Notice ("Notice") covers the personal information (also known as personal data) that Confience, its subsidiaries, and affiliates (“Confience,” “we,” “our,” or “us”) collect, store, use, disclose, and otherwise process about you, as well as the rights available to you when Confience acts as the data controller for such personal information.
This Notice does not apply where Confience processes personal information as a processor (also known as a service provider) during the provision of our products, platform, or services (the “Services”) to our customers and users (collectively, “Customers”), solely for their benefit. In this case, any personal information uploaded into Services by the Customer would be considered “Customer Content” and would be processed in accordance with an agreement, including any relevant order forms and Data Processing Addendums (“Agreement”).
Sites and applications under our control that post a link to this Notice such as confience.io (“Websites”) may have hyperlinks to other websites (“Linked Sites”). We are not responsible for, and this Notice does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control. Linked Sites may collect information in addition to that which we collect on the Websites. We encourage you to seek out and read each Linked Site’s privacy notice to understand how the personal information about you is used and protected.
Furthermore, nothing in this Notice contradicts the following statement: Confience does not utilize data collected through the domains confience.io in a third-party context (including IP addresses and user identifiers) for any purpose not directly related to managing consent preferences, including the use and sharing of such data to enable tracking of particular users or devices by other services.
For details on the personal information we process in connection with our recruitment activities, see our Talent Acquisition and Employment Candidate Privacy Notice.
Personal Information we collect
Confience collects personal information that has been provided by you directly through your interactions with us, including when we set up an account or when you download materials from our resources page, request a demo, or when you register and/or attend our events, certification programs, conferences, or webinars (“Events”), as well as personal information gathered:
- When you visit our Websites
- Through your use of the Services
- By trusted third parties
Contact information
We collect personal information such as your name, email, company, and country when you request a demo, interact with a chatbot on one of our Websites, visit our social media pages, or if you register for an Event. If you register for an Event, we may also collect your record of participation, contact information, and other personal information applicable to the Event.
If you are a speaker at an Event, we may also collect your photo, video, and biographical information including your occupation, location, social media profile, and areas of expertise and interests.
Account information
When setting up a new account, we collect personal information, such as name, email address, postal address, phone number, and job title. We may collect and store media, documents, or other information you provide to us, as well as commercial information, such as records of the purchased Services.
Video and media
If you attend an online meeting with us, and you agree to have the meeting recorded or transcribed, we will store a video recording and/or transcription of the meeting.
Cookie Information
When you visit our Websites, we collect information through the use of cookies and other trackers. Depending on your tracking preferences, the information we collect may include your device’s Internet Protocol (“IP”) address, referring website, pages visited, and a time stamp.
Usage Information
When acting in our capacity as a data controller, Confience collects the following when you use the Services:
- User activity: We keep track of user activity in relation to the types of Services our Customers use, the configuration of their computers, and performance metrics related to their use of the Services.
- Log information: We log information about our Customers and their users when they use one of our Services, including their IP addresses.
- Cookies and other tracking technologies: We use various technologies to collect information, including saving cookies to users’ computers.
- Customer feedback: While using the Services, you may be asked to provide feedback (e.g., in the software directly or after receiving help from our support team). Providing this feedback is entirely optional.
Information We Collect from Trusted Third Parties
Your personal information, as stored in our Customer Relationship Manager (“CRM”) service provider, may be enriched or updated to ensure it is accurate, up to date, and that we achieve the purpose for which it was originally collected.
How We Use Your Personal Information and On What Grounds
Confience uses the personal information we collect for:
- Communication purposes, including providing support
- Managing our Websites
- Sales and marketing, including Events
- Providing and improving the Services
- Internal operations
- Legal compliance
Each use is supported by a lawful basis, including contract, consent, legitimate interest, or legal obligation. See original policy text above for expanded legal justification per purpose.
How We Disclose Your Personal Information
We may disclose your personal information in the following limited circumstances:
- Vendors, consultants, and service providers
- Partners (e.g., co-sponsored Events, integrations – subject to your consent)
- Consulting partners and employers
- Other Confience group companies
- Corporate transactions
- Protection of Confience and others
- Disclosures for national security or law enforcement
Note: Confience remains accountable for onward transfers to processors under relevant data protection laws (e.g., GDPR, LGPD).
How Long Do We Store Your Personal Information
We retain your personal information only as long as needed to fulfill the purpose for which it was collected, including to comply with legal, contractual, and legitimate interest obligations. We consider category of data, legal requirements, business needs, and security when determining duration.
Security and Certifications
We implement appropriate technical, organizational, and administrative measures to protect personal information from loss, misuse, and unauthorized access or disclosure. While we aim for robust security, no system can be guaranteed 100% secure. Users are responsible for maintaining the confidentiality of their passwords and accounts.
Your Privacy Rights and Choices
Depending on your jurisdiction, you may have rights to:
- Know what data is collected and for what purpose
- Access or correct your data
- Request deletion or restrict processing
- Opt out of marketing or data sharing
- Withdraw consent
- File complaints with supervisory authorities
You may exercise these rights by emailing privacy@confience.io or submitting a request via the designated form on our Website (to be added).
International Data Transfers
As a global company, Confience may transfer your personal information outside your home jurisdiction. We rely on adequacy decisions, standard contractual clauses, and other safeguards in compliance with GDPR, LGPD, and other laws. Data privacy rights are maintained across jurisdictions, and we assess the legality of any government access requests.
Children
Our Websites, Services, and Events are not directed at children. We do not knowingly collect personal information from individuals under 13. If a child has provided us with information without consent, please contact us so we may delete it.
Additional Information for US Consumers
Confience complies with U.S. state privacy laws, including CCPA/CPRA. This includes:
- Right to know, access, correct, delete, and opt-out
- Description of data categories collected, sold, or disclosed
- Procedures for authorized agents and right to appeal
Confience does not sell personal information for monetary consideration.
Concerns about our AI: Confience uses artificial intelligence in parts of the myLIMS platform and in how we support our customers. If you believe any of our AI systems has caused, or could cause, harm or a negative effect - for example inaccurate or misleading AI output, information shown or shared when it should not have been, unfair treatment, or not being told that AI was used - please contact our Data Protection Officer at DPO@Confience.io or Privacy@Confience.io, for security concerns, contact Security@confience.io. You do not need a Confience account, and you may choose what information to share. We acknowledge reports within 5 business days where contact details are provided, and we will not take action against anyone for raising a concern in good faith.
Changes to This Notice
We may update this Notice periodically. We will notify you of material changes via Website posting or email where legally required. Continued use of our Services constitutes acceptance of changes.
Contact Us
If you have any questions or concerns about this Notice or wish to exercise your rights, please contact:
Data Protection Officer:
Confience Privacy Team:
Company Address:
2240 Centerview Drive, Ste 204
PMB 98282
Raleigh, North Carolina 27606
USA