24/ Access to
Your Lab Data

Customer Portal integrates with Confience eLIMS to give clients secure, real-time access to sample data, reports, invoices, and requests — anytime, anywhere.

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What is
Customer Portal?

Customer Portal is a self-service web interface that empowers your clients with instant access to lab information — from sample status to final reports — all in one secure place.
With Customer Portal, your lab stays transparent, responsive, and easy to work with — no emails or phone calls required.

And for Lab Managers? It means fewer distractions, faster turnaround, and more time to focus on what matters.
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What Clients Can Do with Customer Portal

  • Submit test requests and sample logins online
  • Track sample status in real-time
  • Get auto-notifications when new results are posted
  • View and download QA-approved results
  • Access and export historical data
  • Retrieve signed final reports, invoices, and COCs
  • Access anytime from any device
Why Labs Love It
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Transparent & Efficient
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All Data in One Place
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Configurable & Scalable
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Secure & Reliable
Customer portal reference.
Built in Features

Built-in Features

  • Secure client login with custom access levels
  • On-demand reports in PDF, Excel, Word, or XML
  • Alerts for results exceeding permit or regulatory limits
  • Online Chain-of-Custody & signed report access
  • News & announcements module
  • Performance monitoring tools per user/page
  • Unlimited client users and locations

Perfect for Any Client, Anytime

Whether your clients are municipalities, industrial manufacturers, or consultants, Customer Portal
ensures they always have access to the right information, right when they need it.  

Ready to give your clients a modern lab experience and win back time for your team?

Book a Demo